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Customer Care

Pre-service Queries

FREQUENTLY ASKED QUESTIONS

All your questions answered on getting the perfect repair and service done for your appliances. 

At Perfectfix, we provide 30-60 days warranty on all repairs undertaken depending on the appliance. However the warranty will be void if appliance failure is due to misuse or lack of proper maintenance or you have made significant alterations to the product, affecting its performance. The warranty is also not applicable if damage is due to any force majeure events.

In most of the cases, we do provide same day service, but there may be exceptions depending on the repair to be undertaken and is also subject to availability of our expert technicians. Rest assured, we thrive hard to make sure your appliances are checked and repaired within the earliest possible time frame.

At Perfectfix we undertake repair of fridges, washing machine, tumble dryer, dishwashers, oven, cooker freezer and extractor fans.

If you want to get an appliance repaired that is not listed above, please use our contact form to send us the details of the appliance for which you need repair or call us at 0635380883. We will get back to you on what best can be done in repairing your appliance.

We accept cash and all types of money transfer for making payments for the services undertaken. 

We undertake all repairs at your location and most of the time the repair will be completed then and there. In rare cases, if the repair requires special equipment or machines, we may have to bring the appliance to our service center.

Our services are available in almost all areas in an around Johannesburg. You can find the full list of service available locations here. Even if your location is not present in the list, please fill up our contact form or give us a call and we will see what best can be done. 

We do use original spare parts for all repairs subject to availability of the spare part from the original manufacturer. In cases where original spare parts are not available, we make sure to only use spare parts manufactured by reputed companies.

We will be happy to provide you with a rough estimate for the repair you need. Please fill out our contact form with the details or call us at 0635380883 and we will get back to you with an estimate.

We are here to serve you at whatever date and time that is convenient to you! Please use our schedule a repair form to provide us with suitable date and time for your repair and we will confirm the availability over the contact details provided.

Yes, at Perfectfix, we are available on all days and hence we do provide repair services on all holidays including Sundays.

There is a very high chance that your dead appliance just needs a minor repair and not a full replacement. If your appliances are not working, give us a call first before you decide to buy a new one. You can also read our technical blogs to understand more about appliance repairs.

Yes, our service engineers are available round the clock and hence please feel free to call our customer care number at 0635380883 at any time to schedule a repair.

At present we undertake only repair of appliances and not sale of new appliances. However, if you wish to buy a new appliance and need guidance, we can provide you with decision making information and details of reliable vendors from whom you can get new appliances.

We undertake repairing and servicing of all major brands like LG, Bosch, Defy, Smeg and many more. A full list of major brands whose we undertake can be found here.

There could be variety of reasons for your fridge not getting sufficient low temperatures like a failed compressor. Contact us to schedule a site visit to check your fridge. You can also read more about possible fridge failure reasons in our technical article here

Most of the issues with washing machines can be repaired at home itself by an expert technician. It could simply be a wiring related issue or a motor restart trouble. Contact us to schedule a site visit to check your washing machine in detail. You can also read more about possible washing machine failure reasons in our technical article here

We provide special prices to our repeat customers and we also run special repair campaigns from time to time. Subscribe to our newsletter to get updated on latest offers

At present we accept only single settlement for appliance repairs

We are not the official service center of any single brand, but we are a registered service provider at Johannesburg that undertakes repair of multiple brands.

Please feel free to call our customer care number at 0635380883 or drop us a message using our contact form and we will get back to you.